Call: 800-253-7549

Frequently Asked Questions

What is Alumni Travel Concierge powered by Maritzjourneys?

Alumni Travel Concierge provides alumni association members full-service, independent travel arrangements to any destination in the world.  We offer destination expertise and one-of-a-kind travel experiences powered by Maritzjourneys, a division of Maritz Inc., a leader in travel services for more than 50 years with offices across the globe servicing clients that include 30 of the Top Fortune 50 companies worldwide, Alumni Travel Concierge is able to offer you the benefit of a wide network of resources and expertise to create exceptional value, quality and the highest levels of service.

What are the travel services offered by Alumni Travel Concierge?

  • Customized pre and post group tour arrangements

  • Customized independent travel arrangements

  • Commercial airline ticketing & private charter services

  • Express door-to-door luggage concierge services

  • 5-Star hotels, apartments, villas, resorts and cruise ships

  • Private guided tours and car service

  • Special request: event tickets, private clubs & galleries

  • Meet and greet airport service and transfers

  • 24-Hour "live voice" Emergency Traveler Assistance

  • Visa and passport procurement assistance

  • International cell phone service

  • Customized travel and destination information

  • Our Service Advantage


What type of travel arrangements does Alumni Travel Concierge offer?

We specialize in domestic & international travel including: cultural travel, adventure travel, nature/eco travel, active/sport travel, family & multi-generational travel, special occasion travel, cruise travel, and beach & spa travel.   We personalize an itinerary that will be tailored to your specific individual or group needs - such as length of trip, destination, activities & budget.  Our Destination Specialists are experts in air, land, cruise, rail, fully escorted tours & special interest travel.  They have experience in planning travel across the globe - from Namibia to New Zealand, Myanmar to Miami, Hawaii to Hungary, Tanzania to Tasmania.

 

What is an Alumni Travel Concierge Destination Specialist?

With an average of 25 years of destination planning, all Alumni Travel Concierge Destination Specialists are experts in the world of leisure travel. Their extensive knowledge combined with their network of preferred Maritzjourneys partners across the globe provide the leisure traveler unique opportunities and exclusive insider access.


How do I request the services of Alumni Travel Concierge?

Simply dial our dedicated toll-free number: 800.253.7549

Contact us via email, at: maritzjourneys@maritz.com

Fax: 636.827.6119

Hours: Mon-Fri: 8am - 4:30pm CST

  
How are Alumni Travel Concierge services offered and what are the planning fees?

We will personally speak to you and our Destination Specialist will spend quality time to learn your specific needs and provide a summary itinerary and estimated cost within 48 hours of your request.  After you have been given the proposed program and pricing you are welcome to shop around.  We are confident the services we offer will be at the best value available.  Following your approval to proceed a non-refundable planning fee will be assessed and your Destination Specialist will review and confirm the details of your trip.  Planning fees will vary depending on the number of travelers participating.  Planning fees range from $27.50 per person for a family occupying a domestic hotel room, up to $95. per person for a couple occupying an international hotel room.  * Family is defined as 2 adults and 2 children under the age of 18 sharing a room.


What are the advantages of reserving your travel arrangements with Alumni Travel Concierge vs. other leisure travel providers?

Professional Advice: Your Destination Specialist will spend quality time with you to learn your specific needs, provide a summary itinerary and estimated cost.  Following your approval to proceed a planning fee will be assessed prior to confirmation.  Fees will vary pending number of participants.

Destination Expertise: Our knowledgeable Destination Specialists, with an average of 25 years of travel planning experience, can arrange whatever you dream.  Imagine being invited inside a home for dinner in Peru, interacting with children in a South African orphanage or sailing a private sailboat with your family in the crystal clear Caribbean waters.

Exclusive Connections: You have access to amazing things you never thought were possible, such as a private guided tour of Versailles or an invitation to a private winery in Chile.  We have an extensive network of global contacts and partners that help us create signature experiences you can't get elsewhere.  Our buying power helps to obtain preferred rates, room upgrades or special offerings at premier destinations around the globe.

Convenience and Impeccable Service: We combine one-stop shopping with trusted, full-service care.  Your time is valuable, so let our Destination Specialist help narrow down the multiple choices in destination, hotel or cruise line to create a truly remarkable tailored-made travel experience.

Peace of Mind: When traveling, you deserve the peace of mind that all arrangements have been confirmed and that you have a person to contact should something occur.  We will provide contact information and worldwide 24/7 "live voice" emergency assistance.

Will an after hours emergency service be provided?

Yes. With Alumni Travel Concierge powered by Maritzjourneys you’ll have access to our 24/7 "live voice" emergency assistance service.

24-Hour Emergency Assistance

 

Will Alumni Travel Concierge offer travel insurance?

Alumni Travel Concierge does not sell travel insurance but will offer travelers the contact details of our preferred travel insurance provider or you may purchase from your own source.  We highly recommend the purchase of travel insurance.


Who owns Alumni Travel Concierge?

Alumni Travel Concierge is owned and administered by Charter Consultants LLC, which has an exclusive agreement with Maritz Inc. to provide Maritzjourneys travel services as the sole content for the Alumni Travel Concierge program.  Lean more.

 



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